What is Market Research Success?

Market research is successful when it leads to decisions being made and actions being taken. The research is the star, not the researcher.

When we deliver a market research project and no decisions are made nor actions taken, we fail. And it has repercussions. The next time a study is proposed, the audience knows that research can result in wasted time and money—after all, they have seen it happen before.

YouTube Preview of Online Market Research Training

Have you been waiting to take a Research Rockstar class, but just not yet gotten around to it?

Maybe it would help if you could see what an online class looks like. So here’s a video:

Self-Reported Data is Problematic, or Worse

Self-reported information is not perfect. But it is even less perfect in some cases than in others. Point: I can tell you from having conducted 100s of studies with IT

Customer Survey or non-Customer Survey? Tips for Market Research Success

When conducting survey projects, should you survey your own customer base (people who actually by from your company), or non-customers? Or both?

After all, you may very well have a list of customers that would be convenient for you to use for your survey project. But is that a wise choice? Maybe, maybe not.

Best Practices

5 Things You Need to Know About Online Research Panels

Online surveys and research panels go together like…well, milk and cookies. If they are both high-quality, yummy snack. If either is poor quality, the experience is ruined.

These days, there is a lot of awareness of online panel quality issues. So what does a market research buyer need to know?

Here are 5 things you need to be aware of to find the best panel sources for your needs, and mitigate potential risks. Why is this so important? Because panel quality varies. A lot. You can’t assume all research panels are the same.