Are you a market research pro who is considering a CX-related career move? Or maybe you are finding your work as a market researcher is already starting to converge with CX (customer experience)?
In this video podcast, Kathryn Korostoff chats with CX expert Randy Law about the methods and data sources used in CX research, and the skills needed to execute these projects with excellence. And when you hear Randy talk about CX research, you may just find that you are already qualified for a CX career path!
Randy Law, who has a PhD in social psychology with an emphasis in quantitative methods, is a true Research Rockstar. Randy is a customer experience and employee engagement professional with over 20 years of business and technical experience delivering solutions to mid-sized and Fortune 500 clients. Contact: [email protected] or visit www.AnalyticsandInsightsmatter.com.
