Customer Insights

The Problem with NPS: It’s Not What You Think!

If you’re asked the same question repeatedly, do you really stop to think about your answer, or do you default to a standard response? The classic Net Promoter Score (NPS)

Best Practices

Streamlining Market Research with Effective Top-Lining Reporting

In market research, qualitative data collection often operates under tight deadlines and high expectations. Tasks like conducting 30 in-depth interviews (IDIs), moderating focus groups, or managing an online community board

Best Practices

Using Research to Embrace Hidden Strengths

As market research and customer insights professionals, we’ve all been there. You deliver a project with bold opportunities that could truly set your client or company apart. You uncover hidden

Market Research

How to Rock Your First Multinational Market Research Study

Planning your first multinational market research study? That’s fantastic! Global market research is thrilling—what insights professional wouldn’t love uncovering insights that can make a company truly customer-centric on a global